COVID-19 Update from Greenlake Guest House
March 25, 2020
Background-COVID-19 in Seattle:Here in Seattle, we’ve been feeling the effects of the COVID-19 impact since the end of February. Initially, we heard about a COVID-19 outbreak in a nursing home in one of the city’s suburbs. Since then, the virus has become a worldwide pandemic. Seattle schools are currently are closed until late April. Restaurants are open, but are now limited to take out and delivery options. Only essential travel is recommended at this time and many attractions and businesses are temporarily closed until April 8.
How We Are Responding to the Pandemic:We are here, but are not hosting guests until mid-April. In order to do our part to “flatten the curve,” of infection rates, we are practicing CDC recommended practices including social distancing and frequently washing our hands. We ask any guest who feels ill to please stay home. As a former RN, Julie has always been diligent about working with our staff to keep guests safe by maintaining good hygiene and sanitation standards throughout the property while cooking and cleaning. As a licensed B&B, we are regularly inspected by the health department and follow their recommendations. The COVID-19 outbreak has helped us look even more closely at our processes and please rest assured that we will continue to meet or exceed the highest standards recommended by Public Health and the CDC to help keep you safe. Fortunately, our property is small and guests have less exposure to others than they would have at a bigger hotel. For example, guests sit at individual tables rather than in a group at breakfast. They have the option of a continental breakfast packed ahead of time or delivered to their room upon request. We also offer a no-contact check in and check out option for guests that might prefer it. If you have a reservation scheduled here in April, please know that we are monitoring the situation carefully and will be in touch if we need to cancel and refund your stay with us. We are taking time now to work on maintenance and improvements to the property while business is slow. We are sorry to say that we had to temporarily lay off our staff, but we hope to bring them back in a few weeks when business picks up again.
More Flexible Cancellation Policy:In the meantime, we recognize that travel plans may need to change suddenly at this time. To add less uncertainty, we have updated our cancellation policies to make them more flexible until at least July 1, 2020.
- We will charge the first night of your stay at the time of reservation.
- We will charge the remainder of your balance 24 hours (vs 7 days) prior to arrival.
- For cancellations made less than 24 hours prior to arrival, we will refund any nights that we are able to re-book.